Terms & Conditions

Version: 1.0  |  Last Updated: 10 November 2026

1. Introduction & Acceptance

Welcome to Galleon Casino, operated through the domain galleoncasino.games (hereinafter referred to as "Galleon", "we", "us" or "the Platform"). These Terms & Conditions (the "Terms") govern all access to and use of the Platform, including all games, promotions, features, tools, and services made available to registered users.

By creating an account, making a deposit, or otherwise accessing any part of the Platform, you confirm that you have read, understood, and unconditionally agreed to be legally bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form an integral part of your agreement with us.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. We reserve the right to amend, update, or supplement these Terms at any time. Where changes are material, we will notify registered users by email or via an in-platform notice. Continued use of the Platform after such notification constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically.

These Terms are made available in the English language and are legally binding as written. In the event of any translation being provided for convenience, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following capitalised terms shall carry the meanings set out below:

• "Account" means the personal account registered by you on the Platform through which you access games and services.
• "Balance" means the total real-money funds held in your Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credit, free spins credit, or other incentive value credited to your Account that is subject to wagering requirements before withdrawal.
• "Game" means any casino game, slot, table game, live dealer game, or other product offered on the Platform.
• "GBP" or "£" means pounds sterling, the primary transactional currency of the Platform for users based in Great Britain.
• "KYC" means Know Your Customer — the identity verification and anti-money laundering due-diligence process applied to your Account.
• "Platform" means the Galleon Casino website accessible at galleoncasino.games, together with any associated mobile applications or mirror sites.
• "Player" or "you" means any natural person who has created an Account and uses the Platform.
• "Promotional Terms" means the specific terms and conditions applying to any individual bonus, offer, or promotion, which supplement but do not replace these Terms.
• "RNG" means a certified Random Number Generator used to determine game outcomes in a fair and unpredictable manner.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before they may be converted into withdrawable real-money Balance.
• "Withdrawal" means a request by you to transfer funds from your Account Balance to a designated payment instrument registered to your Account.

3. Eligibility & Registration

3.1 Age Requirement

The Platform is strictly intended for adults. You must be at least 18 years of age to register an Account and access any real-money game or service on the Platform. This is both a legal requirement under applicable regulations and a core condition of your use of Galleon Casino. We may suspend or permanently close any Account where there is a reasonable suspicion that the Account holder does not meet this age threshold, and all deposits made in connection with an underage Account will be refunded, with any associated winnings forfeited.

By registering, you expressly confirm that you are 18 years of age or older. We operate mandatory age-verification checks in accordance with regulatory standards applicable to our target market.

3.2 Eligibility Criteria

In addition to the minimum age requirement, you must meet all of the following criteria to be eligible to hold an Account:

• You are a natural person acting in your personal capacity, not as a corporate entity or as an agent of a third party.
• You are not a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You are not a current employee, director, contractor, consultant, or agent of Galleon Casino, nor are you a close relative of such a person.
• You are not subject to any self-exclusion order, gambling block, or third-party exclusion that would restrict your ability to gamble legally.
• You are accessing the Platform solely for your own personal entertainment and recreation, using funds that lawfully belong to you.
• You are not registered on GAMSTOP or any equivalent national self-exclusion scheme in a manner that remains active and applicable to your use of this Platform.

3.3 Registration Process

To register, you must complete the sign-up form accurately and in full, providing your legal full name, date of birth, home address, email address, and any other information we reasonably request. You are responsible for ensuring that all information you provide is true, current, and not misleading. Any material inaccuracy may result in the suspension or closure of your Account and the withholding of funds pending investigation.

Upon submission of your registration, we may apply automated screening tools to verify basic eligibility. Full access to real-money features, including deposits and withdrawals, may remain restricted until your identity has been verified through our KYC process.

3.4 Know Your Customer (KYC) Verification

As part of our legal and compliance obligations, we are required to verify the identity and address of all Account holders before processing withdrawals and in certain other circumstances. KYC verification typically requires you to provide one or more of the following documents:

• A valid, government-issued photo identification document (e.g., passport, national identity card, or driving licence).
• Proof of residential address (e.g., a utility bill, bank statement, or council tax notice dated within the last three months).
• Proof of payment method ownership (e.g., a scan of the front of your registered debit card, with the middle eight digits obscured).
• Source of funds documentation, where required by our compliance team under anti-money laundering obligations.

You must submit requested documentation promptly. We reserve the right to place a temporary hold on any pending withdrawal request while KYC checks are outstanding. Failure to complete KYC verification within a reasonable timeframe may result in Account suspension. We will never knowingly request documents for purposes other than those required by law or our compliance framework.

3.5 One Account Per Player

Each player is permitted to hold only one Account on the Platform. The creation of duplicate, multiple, or linked Accounts — whether under the same name, email address, household, device, or payment method — is strictly prohibited. If we detect the existence of multiple Accounts associated with the same player, we reserve the right to close all duplicate Accounts, merge balances at our discretion, void any bonuses claimed across duplicate Accounts, and report the matter to relevant authorities if applicable. Innocent registration errors must be reported to our support team immediately at support@galleoncasino.games.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your Account credentials with any other person or allow any third party to access your Account. We strongly recommend using a unique, strong password and enabling any two-factor authentication feature where available. You must notify us immediately at support@galleoncasino.games if you suspect any unauthorised access to or use of your Account. We will not be liable for losses arising from your failure to keep your credentials secure.

4.2 Account Information Updates

It is your responsibility to ensure that the personal information held on your Account remains accurate and up to date. If your name, address, email, or other registered details change, you must update them promptly by contacting our support team. We may require supporting documentation to process changes to sensitive personal details.

4.3 Inactive Accounts

An Account is considered inactive if no login activity has been recorded for a continuous period of twelve (12) months. We reserve the right to apply a monthly dormancy administration fee to inactive Accounts after this period, provided your Account Balance remains above zero. You will be notified by email before any such fee is applied. If your Account Balance reaches zero through such deductions, the Account may be closed. Full details of applicable dormancy fees, including the monthly amount, are available on request from our support team.

4.4 Account Closure

You may request closure of your Account at any time by contacting support@galleoncasino.games. Prior to closure, any outstanding wagering requirements attached to Bonus Funds must be addressed — either completed or the remaining Bonus Funds forfeited. Any verified real-money Balance will be returned to you via your registered payment method following completion of applicable withdrawal checks. We may close your Account at our sole discretion in the event of a breach of these Terms, fraudulent activity, or failure to comply with our KYC obligations.

5. Deposits & Withdrawals

5.1 Supported Payment Methods

Galleon Casino supports the following payment methods for deposits and, where indicated, withdrawals by players based in Great Britain. The availability of individual methods may vary and is subject to change without prior notice:

Please note that credit cards are not accepted as a payment method for gambling transactions on this Platform.

5.2 Deposits

All deposits must be made from a payment instrument that is registered in your own name. Third-party deposits are strictly prohibited. Deposits are credited to your Account in GBP (£). Funds deposited in a different currency may be subject to a conversion, and any applicable exchange rate or conversion fee charged by your payment provider is your sole responsibility.

Minimum and maximum deposit limits are displayed within the cashier section of the Platform at the time of transaction. We reserve the right to impose additional transaction limits in accordance with our responsible gaming obligations or upon request from you as part of a voluntary limit-setting arrangement. Deposits are generally processed immediately; however, we cannot be held liable for delays caused by your bank or payment provider.

5.3 Withdrawals

Withdrawal requests may only be submitted once you have completed KYC verification and your Account Balance contains sufficient verified real-money funds. Withdrawals will, wherever technically possible, be returned to the same payment method used to make the most recent deposit. We will not transfer funds to a payment instrument that is not registered in your name.

Withdrawal requests are typically reviewed and processed by our payments team within 24 to 72 hours of submission, excluding weekends and UK public holidays. Additional time may be required where further verification is needed. The total time for funds to appear in your account will depend on the processing times of your payment provider as indicated in the table above.

We reserve the right to withhold or delay any withdrawal if:

• KYC verification has not been completed or is under review.
• There is a reasonable suspicion of fraudulent activity or money laundering.
• The withdrawal relates to funds derived from an exploited technical error or bonus abuse.
• You are under a self-exclusion or cooling-off period.
• The withdrawal amount is below the minimum threshold applicable to the chosen method.

5.4 Fees & Charges

Galleon Casino does not charge fees for deposits or withdrawals. However, your bank, card issuer, or payment provider may apply their own charges. It is your responsibility to review and understand any fees levied by your chosen payment provider before initiating a transaction.

5.5 Failed & Reversed Transactions

If a deposit is rejected or reversed by your payment provider for any reason, any winnings generated from such funds may be voided. If we become aware that a deposit has been disputed with your payment provider without prior notification to us, we reserve the right to suspend your Account pending investigation. Persistent chargebacks may be treated as evidence of fraud.

6. Bonuses & Promotions

6.1 General Bonus Conditions

From time to time, Galleon Casino offers bonuses, free spins, cashback promotions, reload offers, and other promotional incentives to eligible players. All bonuses are subject to these Terms and to any specific Promotional Terms published alongside each individual offer. In the event of any conflict between these Terms and specific Promotional Terms, the specific Promotional Terms shall prevail.

By accepting any bonus or promotional credit, you acknowledge and agree to be bound by the applicable wagering requirements and all associated conditions. We reserve the right to withdraw or amend any promotional offer at any time without prior notice, provided this does not affect bonuses already accepted and in progress.

6.2 Wagering Requirements

All Bonus Funds are subject to a Wagering Requirement, which must be satisfied before any portion of Bonus Funds or associated winnings may be withdrawn. The specific wagering multiplier applicable to each promotion is stated in the relevant Promotional Terms. Unless otherwise specified:

• Wagering requirements apply to Bonus Funds only, not to real-money Balance.
• When both real-money Balance and Bonus Funds are present in your Account, real-money funds are used first in qualifying game play unless the Platform settings specify otherwise.
• Only wagers placed on eligible games contribute to meeting a Wagering Requirement.
• Wagers placed during system errors, game malfunctions, or on prohibited games do not count towards Wagering Requirements.

6.3 Game Contribution to Wagering Requirements

Different game categories contribute at different rates towards the fulfilment of Wagering Requirements. The standard contribution rates are set out below, though individual promotion terms may specify different rates:

Specific promotions may exclude particular games entirely from wagering contribution. Always review the individual Promotional Terms before claiming an offer.

6.4 Bonus Validity Period

Unless otherwise stated in the specific Promotional Terms, all Bonus Funds and associated free spins must be used within 30 calendar days of being credited to your Account. Any Bonus Funds, free spins, and associated winnings that remain unconverted at the expiry of this period will be forfeited without compensation. Promotional deadlines are calculated from the moment the bonus is credited, not from the date it was offered.

6.5 Maximum Withdrawal from Bonus Winnings

Unless the specific Promotional Terms state otherwise, the maximum amount that may be withdrawn from winnings derived purely from Bonus Funds is capped at a multiple of the original bonus value as stated in the applicable offer. Any winnings exceeding this cap will be forfeited. No such cap applies to winnings generated from your real-money Balance.

6.6 Bonus Abuse & Prohibited Behaviour

Bonuses are intended for genuine recreational play. The following behaviours constitute bonus abuse and are strictly prohibited:

• Claiming any bonus more than once through multiple or linked Accounts.
• Exploiting mathematical betting strategies specifically designed to meet wagering requirements at minimal risk (e.g., low-variance staking patterns that deliberately hedge bets).
• Colluding with other players to share bonus benefits.
• Providing false information to qualify for a promotion.

Where bonus abuse is detected, we reserve the right to void the bonus and all associated winnings, suspend the Account, and recover any withdrawn amounts derived from the abusive activity.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All game outcomes generated by software on the Platform are determined by certified Random Number Generator (RNG) technology. Our RNG systems are regularly audited and tested by independent third-party testing laboratories to ensure statistical randomness, fairness, and compliance with industry standards. The RNG operates independently of any player action, Account Balance, or promotional status, ensuring that every spin, deal, or draw is determined without bias. Certificates of compliance and audit reports may be made available on request.

7.2 Return to Player (RTP)

The theoretical Return to Player (RTP) percentage for each game is disclosed within the game's information panel or help section. RTP figures represent long-term statistical averages and do not guarantee individual results. No single session of play is guaranteed to yield returns at the stated RTP rate.

7.3 Automated Play, Bots & Prohibited Software

The use of any automated play software, bots, scripts, artificial intelligence tools, screen-readers for gaming advantage, or any other third-party technology designed to interact with the Platform in a non-manual manner is strictly prohibited. We employ monitoring systems designed to detect non-human play patterns. Any Account found to be using prohibited software may be immediately suspended, all winnings generated during such play voided, and the matter referred to relevant authorities where appropriate. We reserve the right to request screen recordings or connection logs as part of an investigation.

7.4 Game Malfunctions & Technical Errors

In the event of a technical error, server failure, software malfunction, or connectivity issue that affects the outcome of a game, we reserve the right to declare the affected game round void and return any associated wager to the player's Balance. Game results generated during a verifiable technical malfunction shall not be honoured, regardless of the displayed outcome. We will make reasonable efforts to notify affected players of any such voidance and to process refunds of valid wagers promptly. Claims relating to perceived game errors must be submitted to support within 72 hours of the relevant game round.

7.5 Game Availability

The games available on the Platform may vary by region due to licensing, software provider restrictions, or regulatory requirements. We reserve the right to add, modify, suspend, or remove any game at any time without prior notice. Where a game is removed while a player holds active bonus funds linked to that specific title, we will endeavour to offer an equivalent substitute or, where none exists, credit an equivalent in real-money terms at our discretion.

7.6 Responsible and Fair Conduct

Players are expected to engage with games in good faith and in the spirit of genuine recreational gambling. Any attempt to exploit game rules, software vulnerabilities, or technical loopholes for systematic financial gain — including but not limited to advantage play, arbitrage, or collusion — is prohibited. We reserve the right to review play patterns and take appropriate action where such activity is detected.

8. Tournaments & Lotteries

8.1 Tournaments

Galleon Casino may periodically offer player tournaments, leaderboard competitions, or prize races. Each tournament will have its own specific terms, including eligible games, entry requirements, prize pool structure, duration, and tiebreak rules. These will be published in the Tournament Lobby or via promotional communications at the time of launch. Where prizes are credited as Bonus Funds, standard Wagering Requirements apply unless the tournament terms state otherwise. We reserve the right to cancel, suspend, or modify any tournament at any time for operational or compliance reasons, in which case any entry fees paid in real money will be refunded.

8.2 Prize Lotteries & Draws

From time to time, we may operate prize draws or lottery-style promotions where participation is linked to qualifying activity on the Platform. All such promotions will be conducted in a transparent manner, with winner selection performed by a certified random process. The odds of winning and the prize structure will be clearly communicated in the relevant Promotional Terms. Prizes may not be exchanged, transferred, or redeemed for cash unless the specific promotion explicitly states otherwise. Winners may be required to verify their identity before a prize is issued.

9. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and design elements, is the property of Galleon Casino or its licensed content providers and is protected by applicable intellectual property laws, including copyright and trademark legislation.

You are granted a limited, personal, non-transferable, non-sublicensable, and revocable licence to access and use the Platform solely for your own personal and non-commercial entertainment purposes. This licence does not confer on you any ownership rights in any Platform content. You may not copy, reproduce, distribute, transmit, broadcast, display, modify, create derivative works from, or commercially exploit any content found on the Platform without our express prior written consent. Any unauthorised use may result in Account termination and legal action.

All third-party game content, including game titles, graphics, mechanics, and soundtracks, remains the intellectual property of the respective game provider. Any disputes regarding third-party intellectual property should be directed to the relevant provider.

10. Limitation of Liability

10.1 Service Availability

We provide the Platform on an "as available" basis and do not guarantee continuous, uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, third-party provider outages, or circumstances beyond our reasonable control. We will not be liable for any losses, missed winnings, or inconvenience resulting from such unavailability.

10.2 Exclusion of Consequential Losses

To the fullest extent permitted by applicable law, Galleon Casino shall not be liable for any indirect, special, incidental, consequential, or punitive losses or damages arising out of or in connection with your use of the Platform. This includes, without limitation, loss of profits, loss of data, loss of opportunity, or loss of goodwill, whether foreseeable or not.

10.3 Cap on Liability

Our total aggregate liability to you in respect of any claim arising from your use of the Platform shall not exceed the value of the funds held in your Account at the time the relevant event giving rise to the claim occurred. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10.4 Player Responsibility

You acknowledge that gambling involves financial risk and that you are solely responsible for all decisions made in connection with your Account, including all wagers placed. We are not responsible for decisions made as a result of problem gambling behaviour or for any financial harm arising from your voluntary use of the Platform. We encourage all players to review our Responsible Gaming Policy and to make use of the available player-protection tools.

10.5 Third-Party Links & Services

The Platform may contain links to third-party websites or integrate third-party services, such as payment processors or game providers. We do not endorse or accept responsibility for the content, privacy practices, or availability of any third-party services, and your use of them is governed by their respective terms and policies.

11. Dispute Resolution

11.1 Initial Complaint

If you have a complaint regarding any aspect of the Platform, your Account, a game outcome, a promotional offer, or a payment transaction, you should first contact our customer support team at support@galleoncasino.games. Please provide your Account username, a detailed description of the issue, the relevant date and time, and any supporting evidence (such as transaction IDs or screenshots). We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days of receipt.

11.2 Escalation Process

If you are not satisfied with the initial response provided by our customer support team, you may escalate your complaint in writing to our compliance department at compliance@galleoncasino.games, clearly marking your correspondence as a formal escalated complaint. Our compliance team will conduct a full internal review and issue a final written response within 14 business days of receiving your escalation.

11.3 Dispute Record-Keeping

We retain records of all player complaints and resolutions for a minimum period of five (5) years. This information may be used to identify systemic issues, improve service quality, and comply with applicable regulatory requirements. Personal data processed in the course of handling your complaint is handled in accordance with our Privacy Policy.

11.4 Governing Law

These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with applicable law. We endeavour to resolve all disputes fairly, transparently, and in a timely manner. Where disputes cannot be resolved internally, you may have the right to refer the matter to an appropriate alternative dispute resolution (ADR) body or relevant regulatory authority. Details of any available ADR scheme will be provided to you upon conclusion of our internal complaints procedure.

11.5 Betting Records as Evidence

In the event of a dispute concerning game results, our server-side records shall constitute the primary evidence of game outcomes, wagers placed, and balances held. Where there is a discrepancy between information displayed on your device and our server records, our server records shall prevail, subject to any demonstrated fault on our part.

12. Health & Safety

We are committed to the health and wellbeing of our players. Certain game features, including rapidly flashing lights, high-contrast animations, and spinning visual elements, may potentially trigger symptoms in individuals with photosensitive epilepsy or similar conditions. If you have a medical condition that may be exacerbated by such content, we strongly advise you to consult your physician before engaging with any games on the Platform.

Prolonged gaming sessions can contribute to eye strain, fatigue, and disrupted sleep patterns. We recommend taking regular breaks, ensuring adequate ambient lighting when playing, and maintaining a healthy balance between gaming activity and other daily activities. The Platform is not designed or intended to be used as a substitute for social interaction, and we encourage all players to maintain a balanced lifestyle. If you believe that your gambling is negatively affecting your mental or physical health, please seek assistance using the resources listed in Section 13 of these Terms.

13. Responsible Gaming

Galleon Casino is firmly committed to promoting safe and responsible gambling. We believe that gambling should be an enjoyable form of entertainment, and we take our duty of care to players seriously. Our full suite of responsible gaming tools and resources is set out in detail on our dedicated Responsible Gaming page, which we encourage all players to read carefully.

13.1 Player Protection Tools

Through your Account settings or by contacting our support team, you may access the following tools at any time:

• Deposit Limits — set daily, weekly, or monthly caps on the total amount you may deposit.
• Loss Limits — restrict the total amount you may lose within a defined period.
• Session Time Limits — receive alerts or automatic session termination after a specified period of continuous play.
• Reality Checks — periodic on-screen notifications displaying the duration and net result of your current session.
• Self-Exclusion — temporarily or permanently close your Account. Self-exclusion requests will be processed promptly and cannot be reversed during the chosen exclusion period.
• Cooling-Off Period — a short-term break from the Platform, typically ranging from 24 hours to 6 weeks.

13.2 Support Organisations

If you or someone you know may be experiencing difficulties related to gambling, the following free, confidential support services are available:

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7) | www.gamcare.org.uk
• GambleAware — information and referral to treatment services | www.begambleaware.org
• Gamblers Anonymous UK — peer support groups using a 12-step recovery approach | www.gamblersanonymous.org.uk
• Gordon Moody Association — residential and online treatment for problem gambling | www.gordonmoody.org.uk
• GAMSTOP — free national online self-exclusion scheme covering all UK-licensed gambling operators | www.gamstop.co.uk
• Gambling With Lives — support for those bereaved by gambling-related suicide | www.gamblingwithlives.org
• NHS Gambling Treatment Clinics — specialist clinical support across England | www.nhs.uk

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Galleon Casino with respect to your use of the Platform and supersede all prior communications, representations, understandings, or agreements, whether oral or written, relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect and shall not be affected by such finding.

14.3 Waiver

Our failure to enforce any right or provision under these Terms on any particular occasion shall not be construed as a waiver of that right or provision in future. Any waiver must be made in writing and signed by an authorised representative of Galleon Casino to be valid.

14.4 Anti-Money Laundering

Galleon Casino operates in full compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. We reserve the right to monitor Account activity for suspicious patterns, to request documentation evidencing the source of deposited funds, and to report any suspected financial crime to the relevant authorities without prior notification to you. By using the Platform, you confirm that all funds deposited are from a legitimate source and are not the proceeds of any criminal activity.

14.5 Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, pandemics, government actions, power failures, internet outages, or failures of third-party service providers. We will endeavour to resume normal service as promptly as reasonably practicable following any such event.

14.6 Contact Information

For general support enquiries, please contact us at support@galleoncasino.games. For matters relating to data protection, privacy, or the exercise of your data subject rights, please contact our Data Protection team at privacy@galleoncasino.games. We aim to respond to all enquiries within two business days.

14.7 Language

These Terms are drafted in the English language. Any translations that may be provided are for convenience only. In the event of any inconsistency or discrepancy between the English text and any translated version, the English text shall take precedence in all circumstances.

Frequently Asked Questions

Can I have more than one account at Galleon Casino?

No. Each player is permitted to register only one Account. Duplicate Accounts are prohibited and may result in the closure of all associated Accounts and the forfeiture of any bonuses claimed across them. If you have accidentally created more than one Account, please contact support@galleoncasino.games immediately.

How long does it take to withdraw my winnings?

Once your withdrawal request has been reviewed and approved by our payments team — typically within 24 to 72 hours — the funds will be dispatched to your chosen payment method. The time taken for the funds to reach your account depends on your payment provider and may range from instant (for e-wallets) to up to five business days (for bank transfers or card payments).

What happens to my Bonus Funds if I request a withdrawal before completing the wagering requirement?

If you submit a withdrawal request while Bonus Funds are still active in your Account, the remaining Bonus Funds and any associated pending winnings will be forfeited. Only your verified real-money Balance will be processed for withdrawal. We recommend completing any active bonus before initiating a withdrawal if you wish to retain the full value of promotional funds.

How do I set deposit or loss limits on my Account?

You can request the application of deposit limits, loss limits, session time limits, or a cooling-off period by contacting our support team at support@galleoncasino.games or by using the responsible gaming tools available within your Account settings. Limits that are set to restrict activity take effect immediately. Requests to increase or remove a protective limit are subject to a mandatory 24-hour cooling-off period before they become active.

Who do I contact if I have a complaint?

In the first instance, please contact our support team at support@galleoncasino.games with full details of your complaint. If you are not satisfied with the response you receive, you may escalate the matter to our compliance department at compliance@galleoncasino.games. All formal complaints are reviewed and responded to within 14 business days of escalation. Full details of our complaints procedure are available in Section 11 of these Terms.